Description
Shipping & Delivery
At uae-scooters, we are committed to providing a seamless and reliable shipping experience for our valuable customers in the UAE and internationally. Please read our shipping policy carefully to understand the shipping methods, delivery timeframes, shipping costs, and other important details.
Shipping Methods: We offer the following shipping methods:
Shipping Costs: Domestic UAE
Delivery Timeframes:
For standard shipping within the UAE (all cities except rural areas):
For Expedited Shipping within Dubai -Sharjah-Ajman will be delivered on the same business day.
Order Processing and Tracking:
After placing an order, please allow one working day for order processing and packing, except on public holidays. You will receive a confirmation email once your order is confirmed. When your package is ready to ship, we will send you a shipping confirmation email that includes the tracking number. You can use the tracking number to monitor the progress of your shipment.
International Shipping:
We also offer international shipping to select countries. Please find the shipping timing and fees for specific destinations below:
KSA (Saudi Arabia):
Standard Shipping Fees:
AED 350.00 per box of scooters (0–50 KG) — applicable to Riyadh, Dammam, Jeddah, Madina, Makkah, Al Qasim, and Jubail.
AED 550.00 per box of scooters (0–50 KG) — applicable to rural cities including Abha, Noem, and Turaif.
Estimated Delivery Time:
1 – 3 working days — Delivery to Riyadh, Dammam, Jeddah, Madina, Makkah, and Al Qasim.
3 – 5 working days — Delivery to Jubail, Abha, Noem, and Turaif.
Additional Notes:
All deliveries are handled through our verified logistics partners, with real-time tracking and doorstep delivery available across KSA.
Oman:
Egypt :
Kuwait:
Bahrain, Qatar:
Please note that all international shipping timeframes are approximate and subject to customs clearance and other factors beyond our control.
If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team. We are here to help!
Working hours: 9 am–7:30 pm, Monday to Saturday
Mob&Whatsapp:+971585639966
Email: riding@uae-scooters.com
Warranty
12-Month Warranty
All new products purchased from UAE-Scooters come with a 12-month limited warranty, unless otherwise stated on the product page.
The warranty covers eligible defects in materials or workmanship under normal use during the warranty period.
Warranty Start Date
The warranty period begins on the date of delivery or the date of collection, depending on how the order is received.
Customers should keep their invoice, order confirmation, or other proof of purchase for warranty verification.
What Is Covered by the Warranty?
The warranty covers defects in materials or workmanship that occur under normal and intended use during the warranty period.
If a fault is confirmed to be covered under warranty, UAE-Scooters will repair or replace the defective part or product, where appropriate, at no repair cost to the customer.
What Is Not Covered by the Warranty?
The warranty does not cover damage, faults, or wear caused by normal wear and tear, misuse, accidents, improper use, or external factors.
The following are specifically excluded from warranty coverage:
Unauthorised Modifications and Repairs
Any unauthorised modification, firmware alteration, repair, upgrade, or servicing by a third party may void the warranty if it causes or contributes to the reported fault.
Customers should contact UAE-Scooters before arranging any third-party repair or modification.
Return Shipping Costs for Warranty Service
For approved warranty claims, shipping responsibility is as follows:
Any delivery or collection arrangements must be confirmed with our customer service team before the product is sent.
Warranty Repairs and Replacements
For faults confirmed to be covered under warranty, the product or defective component will be repaired at no repair cost to the customer.
Where repair is not practical, UAE-Scooters may replace the defective component or product at its discretion.
For faults that are not covered by warranty, the customer will be responsible for any applicable repair, parts, labour, collection, and shipping costs.
A quotation may be provided before non-warranty repair work begins.
Warranty on Replacement Products or Parts
A replacement product or replacement part does not restart or extend the original warranty period.
Any replacement product or part will be covered only for the remaining period of the original warranty.
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer service team by email:
Please include the following information:
Once your claim is received, the UAE-Scooters support team may contact you for additional information, troubleshooting, photos, videos, serial numbers, or diagnostic details.
Warranty claims should be submitted by email rather than by telephone, as photos, videos, and written information are normally required in order to assess the claim properly and provide a faster resolution.
Inspection and Diagnosis
UAE-Scooters may require the product to be inspected before confirming whether the issue is covered under warranty.
If inspection shows that the fault is caused by misuse, accidental damage, water damage, unauthorised modification, improper maintenance, or another excluded condition, the claim may be treated as a non-warranty repair.
Any applicable repair or service charges will be communicated to the customer before chargeable work is carried out.
Customer Responsibilities
Customers are responsible for using, storing, charging, and maintaining the product according to the manufacturer's instructions.
Failure to follow the manufacturer's operating, maintenance, charging, storage, or safety instructions may affect warranty eligibility where such failure causes or contributes to the fault.
Proof of Purchase
A valid invoice, order confirmation, or other acceptable proof of purchase may be required before warranty service can be provided.
UAE-Scooters reserves the right to verify the purchase date and product serial number.
Important Disclaimer
This warranty is limited to defects in materials and workmanship under normal use.
It does not cover normal wear and tear, consumable items, accidental damage, misuse, water damage, overloading, unauthorised repair, firmware modification, or other excluded conditions listed above.
Nothing in this warranty policy is intended to limit any mandatory consumer rights that may apply under UAE law.
Order online and pick up in store, or bring your scooter for repair, spare parts, tire change or warranty assistance.
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